Hats by Leko is a wholesaler and the warehouse is not open to the public. The Hats By Leko warehouse is a shipping facility and no pick up’s of orders is allowed.
- There is a low $29.00 minimum on ALL ORDERS. Please note that $29.00 minimum does not include shipping.
- Website Errors – Hats by Leko is not responsible for descriptive, typographic, or photographic errors and are subject to correction. We will inform you of the error and make the corrections.
- Please email us your Questions or Concerns and please include your Order Number.
Tax Exempt Status
Tax exempt status is set-up under an email address log-in. If more than one person places orders from a business or institution and wishes to use their own email address log-in, each email address used needs to set-up for tax exempt status.
- All orders must be submitted on-line.
- We reserve the right to limit quantities ordered.
- Hats By Leko does not call customers if items are back ordered. If you do not want items back ordered, please put your instructions in the comment box on your order form.
- There will be an extra $10.00 handling charge added to your invoice if you make changes to your shipping address.
- Need to add items to your order? You will need to send another order and Hats By Leko will combine the orders into one shipment if possible. Shipping charges will be reduced on the final invoice.
Cancellation Policy – We do not accept cancellations once you have submitted your order.
Quantity Purchases – To qualify for quantity discounts, orders will be packed in one box and sent to one address.
Back Orders: We carry hundreds of items, styles, colors and sizes, and we try to carry enough of each item to fill everyone’s needs. Occasionally, though, the particular item you’re looking for won’t be available at the time you order it. If this happens, we’ll ship the item to you as soon as it arrives if it is listed as a back order on your invoice only.
- Do not report any shortages until the shipment is verified against the INVOICE which was emailed to you.
- Apparent shortages might be a back order or discontinued item.
- Each shipment is checked twice to assure accuracy.
- Please carefully check all packing material for small items.
- Notify us immediately if shortage can not be explained.
Order Discrepancies – You must report any errors in your order within 3 days of receipt. Please email us and reference your original invoice number and then state the discrepancy.
- Coupons can only be used once unless otherwise stated.
- If 2 coupons are available at one time, then only one can be used per order.
- The Coupon is valid with an item total of at least $29.00, excluding sale or discounted items, books, shipping and handling or any other fees.
- The Coupon has no cash value and can only be applied in the shopping cart towards a purchase of products.
- Gift Certificates are excluded.
- The Coupon cannot be applied to previous orders or exchanges.
- The Coupon cannot be used with other promotional offers such as shipping discounts.
- Any future refunds or exchanges will be credited with the net amount of the purchase transaction. The credit will be applied in the amount of the exchange or return.
Hats by Leko does not accept returns: the exceptions are; goods damaged in transit, and items shipped in error. If your package arrives damaged, refuse it and notify us immediately; we’ll replace it and file a claim with the carrier. If you accept the package and it’s damaged, notify your carrier right away and they’ll correct the situation. If an exception is made to this policy, there will be a 25% restocking charge.
Sale items can’t be exchanged or returned. All sales items are final.
Damages and/or Shortages – In all cases retain all packing materials and the container.
- All claims must be made within 3 days of receipt of merchandise. Claims made after this period will not be honored.
- Returns must be received within 7 days. Any agreements to send merchandise to Hats By Leko must be received within 2 weeks.
- Do not return any merchandise to us without first obtaining authorization.
Once authorization has been assigned, merchandise will need to be returned for assessment before it can be replaced.
- Authorized returns of undamaged merchandise must be returned to us in the same condition that it was sent in order to receive credit or a refund.
- Ship returns to 3365 Odell Hwy., Hood River, OR 97031.
- You have 10 days after receiving the RA# to return the merchandise. No returns will be accepted without an RA#.
- Be sure to put the Return Authorization (RA) # in large print on the outside of the box.
- You must contact your carrier for a refund if merchandise was damaged in transit.
- Fed/Ex – Please contact 1 800 GO FED EX to report damage, make a claim and request that parcel be picked up for return and inspection. Notify us as to the extent of the damage or loss.
- US Postal Service – In most cases you will be required to take damaged parcel to your local post office to make a claim or go on-line to www.usps.com.
- Our cart accepts Visa, MasterCard, Discover and American Express.
- We can not accept American Express orders that are sent to a 2nd party. American Express rules strictly prohibit anyone except the card holder using the American Express card.
- Hats By Leko is charged a $10.00 fee when a non US credit card is used when shipping to a US address. This cost will be added to your order.
- We are no longer allowed to take charge cards via regular e-mail. New regulations prohibit us to do this. Please use our secured web site.
- Cashier Checks, Personal Checks and money orders are no longer accepted.
- C.O.D.’s are not accepted.
- We do not accept school purchase orders or any purchase orders.
- We do not extend credit, Credit Cards Only.
Hats By Leko sends you a tracking number when your order is processed. The customer is responsible for receiving deliveries. You will receive your tracking number via email so you will know what day your package arrives. Any special instructions should be posted on your door.
Using Customer’s FedEx or UPS Account
- Hats By Leko will be happy to ship your order using your own FedEx or UPS account.
- Please enter your account # in the comments box on the order form.
- Need to Rush your order? Be sure to check the Rush Order box in the shopping cart.
- Rush orders must be placed between 11:00 a.m. & 2:00 p.m. Pacific Time that need to be shipped that day.
- Orders received after 2:00 p.m. Pacific Time will go out the next day.
- Rush orders with cut goods may go out the next business day.
- There is a $10.00 fee for Rush Orders.
- Flammable Goods can only be shipped to US and Canadian customers.
- Flammable Goods can only be shipped via FedEx ground. If you have items that need to be shipped via AIR, please send us 2 orders otherwise, the whole shipment will go ground.
- Each shipment must meet the $29.00 min. to be processed in the cart.
- Lost Shipments – Hats By Leko must be informed no later than 10 days after order was shipped that it wasn’t received. No refunds or replacements will be given after 10 days. As much as we want to help you, it will be too late to find it if we are not alerted within the 10 day period.
- Hats By Leko does not ship to hotels or motels.
- Please include special shipping instructions such as “Require Signature” in the comment box provided in the cart.
- If you will not be there to receive your shipment and it is left outside, Hats By Leko is not responsible for damaged or stolen merchandise after it is delivered.
- If for whatever reason customers refuse to accept their shipment, the customer will be responsible for shipping costs both ways and restocking charge.
- Once an order is processed and awaiting pickup and the customer decides to change the shipping method, there will be a $10.00 processing charge to reprocess the order. Once the package has been picked up by the carrier, there will be no changes made to the shipping method.
- There will be a $20.00 USD charge for address changes made while order is in transit.
- If you are not there to accept your shipment and it is returned to us, your charge card will NOT be credited. If you wish to have your shipment sent back to you, you will have to pay for return shipping plus a $4.00 service charge.
- When a customer requests Hats By Leko to send their order in such a fashion that Hats By Leko cannot insure the shipment, then by virtue of this request, the customer agrees to self insure. In other words, if the box gets lost, the customer is responsible. Hats by Leko has no liability to replace your lost order.
- Canadian Customers: Fedex Ground is for US customers only. If you choose Fedex Ground on your orders, your order will be shipped via the appropriate Fedex shipping method to Canada. You will be charged the higher, appropriate shipping method amount.
- International orders are shipped through USPS only. Hats by Leko can not guarantee your package will arrive at a predefined time since customs can hold up orders.
- There are items throughout the site that we pre-program the shipping method. This is done since it can only be sent by a particular carrier or the size or weight of the box is more economical through a particular carrier.
- We will ship USPS or FedEx using your account # when provided. Be sure to tell us if you want ground, etc.Hats By Leko reserves the right to upgrade your shipping method & shipping charges when you stipulate a date needed and the method of shipping you chose may not get there in time.
- Handling and Packaging charge: Hats By Leko reserves the right to charge a $4.00 handling and packaging charge.
- Wide Brim Hats: We assume that as a hat designer, you will block your hats. Therefore, we ship wide brim hats in smaller boxes to save on shipping. If you do not want your wide brim hat folded, let us know this in the comment section of the shopping cart. Your shipping costs will be raised accordingly when we ship since the cart is programmed for the smaller box shipping costs.
- Stolen Shipments: Please note that carriers such as Fed Ex nor Hats by Leko are not responsible for replacement of items that are stolen and it is not covered by insurance (insurance covers damaged goods), so please pick a ship to address (like your work) that is safe, and also make sure that you are home to receive your packages. Hats by Leko always provides you with a tracking number and when you track your box it will give you a date to expect your box to arrive. This information is especially pertainate during holiday seasons.
- Hats By Leko no longer uses FedEx or UPS for International Shipping. We will ship FedEx or UPS if you supply your own account number. Please note: If your FedEx or UPS Number is not correct we reserve the right to bill you back double the duty costs or a minimum of $25.00 (which ever is larger).
- Our customers are responsible for all duty, taxes, customs, and brokerage fees involved in importing our products. In the event that you do not pay your bills and we are billed back for them, Hats By Leko reserves the right to double your charges ($25.00 minimum).
- International Customers that live in countries that the post office will not insure will have to self insure.
- International orders: We reserve the right to issue a credit rather than send an item that was left out of your order. We reserve the right to cancel your back order.
Of special note: To Mothers of Brides and Brides. My we suggest that you go to a bridal store for your hat and veil making needs. If you choose to ignore our professional advice please note that these policies also apply to you and we will not accept any returns or exchanges.
In order to be guaranteed that an order will ship by AIR the same day as it is ordered, Hats By Leko needs to have you enter your order into our shopping cart by 9:00 A.M. Pacific Time.
Thank You for your continued patronage.
Hats By Leko reserves the right to refuse to sell to anyone.