General Information

What is your minimum order?

Hats by Leko Millinery Supplies is a wholesale business with a low $29.00 minimum merchandise order, not including shipping.

Our minimum order helps us keep credit card processing and administrative costs down so we can continue offering competitive prices.

Can I visit your warehouse?

No. Hats by Leko Millinery Supplies is an online wholesale business and is not open to the public. All orders must be placed through our secure website.

Do you sell worldwide?

Yes. We sell and ship worldwide, subject to carrier and product shipping restrictions. Please see our Terms & Conditions for additional international shipping information.

Do you have a printed catalog?

No. We do not publish a paper catalog. Our website is our catalog and contains our current products, pricing, availability, and ordering information.

Ordering & Shopping Cart

How do I place an order?

All orders must be placed by the customer through our secure website.

Having customers enter their own orders helps ensure accuracy and gives you the opportunity to double-check:

• Billing address
• Shipping address
• Products
• Quantities
• Colors
• Shipping method
• Special instructions

We do not normally take orders by telephone.

What does the “Bill To” address mean?

The Bill To address is the billing address associated with the credit card you are using.

Why won’t the shopping cart let me order less than $29.00?

We are a wholesaler and have a $29.00 minimum merchandise purchase. Shipping charges do not count toward the minimum.

Calling us will not bypass the minimum order requirement.

Can I add something to an order after I submit it?

For security reasons, your credit card information is encrypted and we cannot simply add merchandise to an existing submitted order.

If you need another item, place a second order and write the following in the Notes section:

“Please add this item to my first order and reduce the shipping cost for me before you charge my credit card.”

When possible, we will combine the orders and adjust the shipping charge accordingly.

When is my credit card actually charged?

Your card is generally authorized when you place the order, but the final charge is processed when we prepare your order for shipment.

An authorization temporarily places a hold on the estimated order amount. The length of that hold depends on your bank and may remain for approximately two weeks.

If we reduce your shipping cost or make another adjustment that lowers your final total, we charge the lower amount. Any unused portion of the original authorization will be released according to your bank’s policies.

Do you accept purchase orders or P.O. numbers?

No. We do not accept purchase orders or extend credit terms.

All purchases are made through our secure online shopping cart.

Inventory & Product Availability

Are the products shown on your website actually in stock?

We maintain an approximately 18,000-square-foot warehouse filled with millinery supplies, and keeping merchandise in stock is one of the ways we provide fast, reliable shipping.

Our website is updated continually as inventory changes.

If an individual item is out of stock, the product will be marked Out of Stock and the Add to Cart button will be disabled.

If you can select the item and add it to your cart, it is available for ordering.

Why does a page say “IN STOCK – READY TO SHIP” if one item on the page is out of stock?

The IN STOCK – READY TO SHIP message is a general website banner explaining that we stock merchandise in our warehouse and specialize in fast fulfillment.

Individual product availability can change throughout the day. Always refer to the availability shown beside the specific item you want to purchase.

Should I call to see if an item is in stock?

There is no need.

If an item is out of stock, our website will indicate that it is out of stock and you will not be able to add it to your cart.

If the Add to Cart button is available, the item is available for ordering.

Is all of your inventory online?

Yes. Our available inventory is listed on our website.

If you are looking for something we do not currently carry, you are welcome to email us with your wish list or product suggestion.

Pricing & Discounts

Do you offer different pricing levels?

No. We believe every customer is important, so we provide our best available pricing directly on the website rather than maintaining different customer pricing structures.

Are there additional discounts available?

All available discounts and quantity pricing are already built into the website.

Please remember that multiple discounts or sales cannot normally be combined on the same item.

Because we purchase in substantial quantities and maintain a large warehouse inventory, we are often able to offer very competitive prices on specialized millinery products.

What does “ea. per dz.” mean?

For example:

$10.00 ea. per dz.

means that when you purchase a dozen qualifying items, the discounted price is:

$10.00 each × 12 = $120.00

Do I have to purchase 12 of the same color to receive a dozen discount?

Not necessarily.

Where applicable, you may mix colors of the same order number/product to reach the quantity of 12 required for the dozen discount.

The discount applies to that qualifying product number.

Shipping

How quickly do you ship?

Fast shipping is one of our specialties.

We maintain a large inventory so that most in-stock merchandise can be processed quickly. Orders received early enough may ship the same business day. Orders that miss the carrier pickup will normally ship on the next available business day.

Some products or orders may require 2–3 business days, and special-order items may require additional time.

What is the cutoff for same-day AIR shipping?

To guarantee that an AIR shipment goes out the same day, your completed order should be entered through our shopping cart by 9:00 A.M. Pacific Time.

Please place time-sensitive orders as early as possible.

Our carrier pickups occur on a schedule, and once the pickup truck has left, we cannot make the shipment leave that day.

Why is it important to place a rush order early?

Many of our customers work in the movie, television, theater, fashion, and other deadline-driven industries. We are accustomed to handling urgent orders and work very hard to ship quickly.

However, fast shipping is a partnership. If you have a deadline, please place your order immediately rather than calling first and waiting several hours to submit it. A delay in placing the order may cause you to miss that day’s carrier pickup.

What is the Rush Order Fee?

A $10.00 Rush Order Fee may apply to rush orders placed between 11:00 A.M. and 2:00 P.M. Pacific Time that must ship that same day.

Orders placed after 2:00 P.M. Pacific Time / 5:00 P.M. Eastern Time will normally ship the next business day.

Will I receive a tracking number?

Yes.

When your order ships, you will receive an email containing your tracking number and shipping method.

We recommend checking the tracking information promptly so you can verify the delivery details and anticipated arrival date.

What if I will not be there to receive my shipment?

Please enter special delivery instructions in the Comments or Notes section of your order.

For example:

“Require Signature.”

If a carrier leaves your package at the delivery address, Hats by Leko Millinery Supplies cannot be responsible for merchandise that is damaged or stolen after confirmed delivery.

Can I use my own FedEx account?

If you provide your FedEx account number, the shopping cart may still display a shipping charge because the cart cannot automatically override that amount.

Since we finalize your credit card charge when processing the shipment, we can remove the applicable shipping charge before completing the final transaction.

International Shipping & Hat Stiffeners

Can all of your hat stiffeners be shipped internationally?

No. Shipping restrictions apply to certain liquid and hazardous-material products.

HYDROLAC B-5 Powder is designed as an international-shipping alternative and is similar in use to our Felt Stiffener but comes in powdered form.

Certain quantities and destinations may have different shipping requirements. Please consult the product page and our Terms & Conditions for the current shipping restrictions before ordering.

Where can I find instructions for using hat stiffener?

Instructions are provided on the appropriate Hat Stiffener product page, generally within the product information or near the bottom of the page.

Because instructions vary depending on the stiffener, please refer to the page for the specific product you purchased.

Checkout Problems

I’m having trouble checking out. What should I do?

Please email us the information our technical team needs to reproduce the problem.

Include:

• The exact error message you are receiving
• A screenshot of the page showing your billing and shipping information
• A screenshot showing the products and quantities in your cart

The more complete the information you provide, the faster we can identify the problem.

Please do not send your complete credit card number or other sensitive payment information by email.

Returns & Exchanges

What is your return policy?

There are no returns or exchanges.

Please carefully review product descriptions, sizes, colors, quantities, and your complete order before submitting it.

Samples

Can you send me veiling samples?

We are unable to provide individual samples.

Keeping our staff and overhead small is one of the ways we keep our prices competitive.

Our low $29.00 minimum order gives customers an economical way to purchase small quantities when they need to evaluate products, colors, or materials.

Learning to Make Hats

I want to learn how to make hats. Where should I start?

Visit our Hat Making Classes page for information about teachers and educational resources.

We also recommend the book “From the Neck Up” by Denise Dreher, which is available through our Books section.

Phone Calls & Email

Should I call with questions about inventory or order status?

Whenever possible, please use the information available on our website or contact us by email.

Our small staff works under tight shipping deadlines, and minimizing unnecessary phone calls allows us to spend more time processing and shipping customer orders.

For example, you do not need to call to ask whether a product is in stock. The current availability is shown directly on the product page.

Can I send you pictures or stories about the hats I’ve made?

Absolutely. We love seeing what our customers create and hearing your stories.

Please email photos and stories rather than calling. This allows us to enjoy and respond to them without interrupting the order-processing and shipping work that helps our customers meet their deadlines.

Drop Shipping, Sales Platforms & Business Solicitations

Do you drop ship?

No. We do not provide drop-shipping services.

Do you sell through large third-party marketplaces?

No. We focus on serving milliners, designers, costumers, studios, hat makers, and other customers directly through Hatsupply.com.

Can I contact you about loans, financing, marketplace services, SEO, marketing, or other business solicitations?

Please don’t.

If you are contacting us to sell financing, marketplace placement, drop-shipping opportunities, marketing services, or other unrelated business services, we are not interested.

Our staff’s time is dedicated to serving customers who are purchasing millinery supplies.

Our Community

Can I contact you about disputes or gossip within the millinery industry?

We prefer not to participate in industry gossip, personal disputes, or conflicts between individuals or groups.

Hats by Leko is intended to be a welcoming, respectful, creative, and enjoyable place for people who love making hats.

We support our customers and welcome everyone who respects that environment.

Hat making should be fun. We would much rather focus our energy on creativity, craftsmanship, helping one another succeed, and seeing what our customers make.

There is room for creativity, craftsmanship, technology, and new ideas in this industry.

Keep creating. Keep learning. Keep supporting one another. We’ve got this. Well done!